Handling of personal information
Basic principles for handling personal informationAppropriate acquisition
Personal information will be collected in a lawful and fair manner, with the purpose of use specified as much as possible and, in principle, with the consent of the individual.
Prohibition of use for purposes other than those intended
Regarding the use of personal information, we will handle it appropriately within the scope stated in “Purpose of Use of Personal Information,” taking into consideration the content and scale of the information services, etc. We will not use acquired or entrusted personal information for purposes other than those stated, and will take measures to ensure this. If we use personal information for purposes other than those stated, we will only do so with the prior consent of the individual.
Ensuring safety
In managing personal information, we will endeavor to take appropriate preventive and corrective measures to ensure safety management, such as preventing leakage, loss, or damage.
Ensuring transparency
We will endeavor to ensure that the individual providing the information is appropriately involved in each aspect of the acquisition, use, and provision of personal information.
Inquiry response
If we receive any complaints or inquiries regarding personal information, we will respond promptly and in good faith.
Legal compliance
When handling personal information, we comply with the Act on the Protection of Personal Information and other laws and regulations regarding the protection of personal information, national guidelines, other standards regarding the protection of personal information, and this Personal Information Protection Policy. We have also established internal regulations regarding the protection of personal information and will continually review them to ensure that they are implemented properly.
Continuous improvement of the personal information protection management system
We will continuously improve our management system, including policies, organization, planning, implementation, audits, and reviews, for the protection of personal information we hold, in line with changes in the social environment and technological advances.
Handling of personal information
Trust RK (hereinafter referred to as “our company”) respects the privacy of those who use our services (hereinafter referred to as “our users”) and will handle personal information (as defined below) with the utmost care.
◆Personal information
Personal information refers to information about an individual user that can identify the user by the name, address, telephone number, email address, school name, or other description that makes up the information.In addition, personal information also includes information that cannot be used to identify a user by itself, but can be easily collated with other information and can ultimately identify the user.
Personal information we collect when using our services: Name, contact information (address, telephone number, mobile phone number, email address, etc.), date of birth, gender, resume, CV, information related to skills, experience and education, other related information (photos included in cover letters, interview records, personal information, etc.), current remuneration and employment status, personal identification numbers such as My Number, pension number, and employment insurance number where required by law, interview videos related to recruitment registration, photos for registration, bank account information, salary, attendance, and evaluation-related information, etc. Vehicle information (license plate, driver’s license information, driving history, etc.). Family information such as emergency contact information and dependent information. Information related to identification documents, security camera footage, information obtained for facility security (name, contact information, vehicle license plate, identification card, etc.).
◆ Purpose of use of personal information
In providing the Service, the Company will collect and use personal information appropriately within the scope of the purposes set out below. The same applies when collecting personal information indirectly from publicly available websites, etc.
[For those using our Executive Career Consulting Service]
(Use of this service is intended only for those aged 16 or older) A. Provision of information regarding job placement, employment and career change, and related servicesB . Distribution and sending of various communications, email newsletters, direct mail, notices, etc. from our companyC . Sending of offers containing job information by recruiting companies and recruitment agencies using this service (hereinafter referred to as “Using Companies, etc.”) based on the user’s consent and applicationD. Listening to opinions, requests, etc. for the purpose of checking the situation after employment or career change and improving our servicesE . Confirming with recruiting companies regarding facts such as applications and joining companies during the service provision period or after the service has ended, and receiving notifications from recruiting companiesF . Processing, statistics, and analysis of information for publication on websites and other various mediaG . Service development and marketingH . Advice and suggestions for recruiting companies in formulating recruitment plansI . Responding to inquiries, consultations, and complaints, and resolving disputesJ . Distribution and display of advertisements, content, etc. based on attribute information, device information, location information, behavioral history, etc., and provision of this service.
[Representatives of companies using the service]
- Recruitment introductions, advice, and suggestions
- Improving our services, developing new services and marketing them
- Responding to other inquiries
◆Providing personal information to third parties
In order to provide the Service, we will consider the individual’s wishes and the degree of suitability for the job, and then provide personal information received from the individual or publicly available personal information, such as company name, job title, and job description, to user companies, etc. with which we have concluded a contract that includes matters regarding the appropriate handling of personal information, by sending or delivering a written document.In addition, when providing personal information to user companies, etc., we may use the personal information to check the situation after employment or job change, and to provide advice and suggestions for the company’s recruitment plan.
Please note that in the following cases, personal information may be provided to third parties other than the recruiting company.
A. When it is determined that the user would cause detriment to a third party. B. When it is particularly necessary for the improvement of public health or the promotion of healthy child development, and it is difficult to obtain the user’s consent. C. When it is necessary to cooperate with a national or local government agency, or a person commissioned by them, in carrying out duties prescribed by law, and obtaining the user’s consent may hinder the performance of those duties. D. When a court, public prosecutor’s office, police, or an agency with equivalent authority requests the disclosure of personal information. E. When the user explicitly requests disclosure or provision to a third party. F. When disclosure or provision is permitted by law. G. When personal information is provided in connection with business succession due to a merger or other reason, and it is handled within the scope of the purposes of use prior to the succession.
◆ Disclaimer regarding provision to third parties
In the following cases, we shall not bear any responsibility regarding the acquisition of personal information by a third party.
A. When the user himself/herself discloses personal information to the user company, etc. using the functions of this service or other means (please contact the user company directly regarding the handling of personal information by the user company, etc.)
B. If the information entered into this service unexpectedly identifies the individual.
C. When personal information is provided by the user and used on an external site linked from this service.
◆ Outsourcing of personal information processing
We may outsource some or all of our personal information handling operations. When disclosing personal information to such contractors, we select contractors on the condition that they ensure a sufficient level of personal information protection, and disclose such information only after concluding a confidentiality agreement.
◆ Voluntary provision of personal information
You do not have to answer all of the questions we request, but we may not be able to provide you with this service if you do not provide all the necessary information.
◆ Use of statistically processed data
We may create statistical data based on the personal information provided to us, which has been processed so that individuals cannot be identified. We may use statistical data that does not identify individuals without any restrictions.
◆Changes to personal information, etc.
In principle, only the user himself/herself may request notification of the “purpose of use of personal information,” disclosure, correction, addition or deletion of registered personal information, suspension of use, and suspension of provision to third parties (hereinafter referred to as “changes to personal information, etc.”). For specific methods, please contact the personal information management inquiries below. However, we may not comply with requests for changes to personal information, etc. in the following cases.
A. When there is a risk of harming the life, body, property, or other rights or interests of the user or a third party. B. When there is a risk of causing significant disruption to the proper implementation of this service. C. When there is a violation of other laws and regulations.
However, if changing the personal information would require a large amount of expense or would be difficult to do otherwise, and we take alternative measures necessary to protect the rights and interests of users, we may not comply with requests to change personal information.
◆Accuracy of personal information
We will endeavor to process the personal information provided accurately. However, the user is responsible for ensuring that the personal information provided is accurate and up-to-date.
◆Restrictions on the acquisition of sensitive personal information
As a general rule, we do not collect personal information that includes the following. However, this does not apply if the user provides it themselves. A. Matters related to thought, creed, and religion B. Race, ethnicity, family origin, registered domicile (excluding information about the prefecture), physical or mental disability, criminal history, and other matters that may be the cause of social discrimination C. Matters related to workers’ right to organize, collective bargaining, and other collective actions D. Matters related to participation in collective demonstrations, exercise of the right to petition, and exercise of other political rights E. Health care and sex life.
◆About identity verification
When a member uses the Service, the Company will verify the member’s identity by using information that can identify the member (such as name, address, telephone number, date of birth, email address, membership number, password, etc.) when responding to a request to disclose, correct, delete, or suspend use of personal information. However, the Company will not be held responsible if any person other than the member obtains and uses information that can identify the member.
◆ Regarding the acquisition and use of attribute information, device information, location information, behavioral history, etc.
- Regarding Cookies, etc., among attribute information, device information, location information, behavioral history, etc. (hereinafter referred to as “Behavioral History, etc.”) , we use Cookies to protect users’ privacy, improve convenience, deliver advertisements, and collect statistical data. We may also use technologies such as Cookies and JavaScript to collect non-personally identifiable attribute information (limited to information that cannot be combined to identify individuals) such as age, gender, occupation, and residential area, as well as device information, users’ behavioral history within the Service site (accessed URLs, content, browsing order, etc.), and location information when using a smartphone or other device, based on the user’s consent or application. However, Cookies and behavioral history, etc., do not contain any personal information. Furthermore, this Service uses behavioral targeting advertising services to deliver appropriate advertisements to users. If you wish to disable behavioral targeting advertising services, please contact us at the personal information inquiries desk below.
- Regarding access logs, etc., in the following cases of behavioral history, etc.:
When a user uses our service, we may identify the individual and use their behavioral history, etc. to deliver and display advertisements, content, etc. and provide our service. To stop receiving these advertisements, etc., please contact the personal information management inquiries below.
◆ Cancellation of registration (only for registered users who have applied for our service)
Our company may cancel your registration if any of the following apply to you: A. When you request cancellation of your registration When the registration expiration date set by our company has passed B. When our company deems it necessary, such as when your employment contract has ended for reasons attributable to you C. When our company deems it difficult or inappropriate for us to introduce or support you D. When you have caused damage to our company, your employer, people associated with your employer, or a third party through intentional or negligent conduct E. When you are a member of anti-social forces (such as organized crime groups and their affiliated organizations) or a party subject to economic sanctions F. When it has become difficult for us to contact you directly G. When you fall under any of the following items for compensation for damages.
◆ Compensation for damages
Our company may claim compensation if you cause damage to us or a third party as a result of the following: A. When you misrepresent your career, job function, qualifications, or make a false statement about other matters at the time of registration or employment B. When you have engaged in conduct that is detrimental to our company, your employer, or those related to your employer, or that damages their reputation or credibility C. When you have engaged in conduct that interferes with our business D. When you have engaged in other conduct that our company deems inappropriate
◆Personal information management officer
◆Inquiries regarding personal information
For inquiries regarding personal information, please contact us at admin@trustrk.org Please note that we cannot accept inquiries made in person at our office.
◆ Changes to the Privacy Policy
Our company reserves the right to change this privacy policy at any time, unless otherwise required by law. The changed content will be posted on our company’s website, and users who continue to use the service one month after the posting will be deemed to have agreed to the changed privacy policy.
Posted on Feb 01, 2026
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[Contact information for complaint resolution for certified personal information protection organizations] Japan Information Technology Promotion Association, Personal Information Protection Complaint Consultation Office Address: